Doug Hall, Chief Executive Officer
“Quality and reliability come first. Innovation and collaboration cannot happen without these basic requirements being met. We strive each day to get it right the first time, and truly deliver the best integrated solution to each client we serve.”
Doug has more than 27 years of experience in global business management, 18 of which have been focused on the AV industry. He joined Whitlock in 1995, and has served as the company’s COO, CFO and now CEO for the past four years. Responsible for the overall business health and growth of Whitlock, Doug is involved in strategy, operations, sales and general oversight of more than 20 locations in the U.S. Under his leadership, Whitlock has grown to one of the top AV solution providers in the U.S. as well as globally, achieving high level strategic partnerships with digital media and AV market leaders. As part of Whitlock’s international expansion, Doug helped to create the Global Presence Alliance, bringing together top AV solution providers to share best practices and delivery models for worldwide accounts. Before joining the Whitlock team, Doug was a senior manager and CPA in the Entrepreneurial Services Group for Ernst & Young. His expertise includes business growth consulting, partner management, domestic and international expansions, mergers and acquisitions, public and private equity offerings, debt financings, operational reviews and business turnarounds.
Roger Patrick, Chief Operations Officer
“By maximizing our use of the latest technologies for collaboration and efficiencies, on a national and global level, we are more sincere and relevant in promoting these business benefits to our clients. The same concept applies to our internal adoption and deployment of enterprise standards.”
Roger is a 20-year veteran in the audiovisual industry, with 15 years in management and executive level positions. Currently responsible for the nationwide branch and regional operations structure for Whitlock, his primary role is to assess strategic plans at the local and regional levels to ensure alignment with the company’s overall business goals. Additionally, Roger oversees the adoption and deployment of standards, enterprise tools and software, as well as the sharing of resources and best practices nationwide. He also has direct responsibility for developing Whitlock’s client delivery models as well as sales, service and support tools to maintain quality standards across the enterprise. Based in Dallas, Roger led the company’s efforts for expansion in the Central and Western U.S. and served as the Managing Director for the company’s operations in that region. Prior to joining Whitlock, Roger earned his CPA certification and served in finance, operations and managed services roles in the AV industry.
Mark Baker, Chief Financial Officer
“We believe our clients are best served by a company that is well-managed and financially strong. Our focus on steady, long-term growth is consistent with the long-term relationships we have with our clients.”
Mark has been with Whitlock since 2000 and was named Chief Financial Officer in 2007. In this role, he is responsible for the company's finance, accounting, risk management and administrative functions. Mark also oversees all bonding and lending relationships, enabling Whitlock to procure and manage projects of all sizes for global organizations and governmental entities. With over twenty years of experience in financial management, Mark has extensive experience working with growth-oriented and entrepreneurial companies from a variety of industries. Prior to joining Whitlock, he was a senior manager in Ernst & Young’s Entrepreneurial Services Group for over nine years. He has also held financial management and consulting roles for a number of entrepreneurial businesses in Virginia. Mark is a CPA and member of the American Institute of CPAs and the Virginia Society of CPAs.
Julian Phillips, Executive Vice President
“Audiovisual technology has traditionally been complex and difficult to manage and as a result many customers have not always had a great experience. In the current global economy, failure to embrace this technology is no longer an option, Whitlock’s managed services are designed to deliver to end users whilst maximizing investment return.”
Julian joined the Whitlock executive team in 2010 to grow the company’s managed services business, scale Whitlock’s operations in the North East and manage global account programs. Julian brings 25 years of leadership experience from the European information technology market with a strong focus on sales, marketing and business partnerships. A British national, Phillips was previously the Managing Director of Impact in the UK, one of Europe’s top AV solutions companies. In that role, he worked directly with the Whitlock team to create the Global Presence Alliance, a leading international partnership of AV integrators and service providers. Previously, Julian held senior level positions with Trinity Mirror, Orange and Dell Computer Corp. Julian is a technology evangelist and powerful public speaker on emerging technologies and business transformation strategies. He currently serves on the Board of InfoComm International, the industry association representing the commercial industry worldwide.
John Steinhauer, Executive Vice President
“At Whitlock, we pride ourselves on exceeding our client’s expectations and creating long-standing, value driven relationships. This comes from thoughtful needs analysis, expert advice on technology and world class integration, services and support.”
As a member of the executive team, John leads Whitlock’s global sales force delivering collaborative solutions and support to thousands of enterprise, government and education clients in the U.S. and internationally. A seasoned veteran with more than 25 years of experience, John is responsible for setting vision and strategy for the company’s sales initiatives, relationship management models, portfolio expansion considerations and client service improvements. John’s areas of expertise include building global enterprise relationships, bringing innovative technologies to market and managing complex solution sales for the commercial sector. He is also charged with driving innovation, mentoring and organizational change for Whitlock’s IT centric and cloud-based services. John’s past positions include tenured executive and management positions for AV and unified communications companies, including Sony, Avid Technology and LifeSize Communications.
John Bailey, Vice President, Technology
“We take pride in our role of helping clients put the right technologies in place for accurate and reliable collaboration. We follow up our detailed designs with standards based project management processes, thorough quality checks and managed support to ensure a superior customer experience."
John Bailey has been an integral technical leader, manager and director with Whitlock since 1999. He has more than twenty years of experience in the audiovisual industry, focused on delivering value-add turnkey technology solutions, project and asset management best practices, enterprise standards and innovation for national and international accounts. In his current role, John works closely with Whitlock's other executive team members to expand our technology portfolio, assess new solutions as they hit the market and develop strategic relationships with key partners to deliver a great customer experience. With extensive training from numerous manufacturers, John was also one of the first in the world to attain both the CTS-I and CTS-D certifications from Infocomm. John is well-known industry wide for his depth of expertise, and consults with numerous manufacturers on new product design and development. He is an active participant in InfoComm International, a recognized subject matter expert in Standards and Best Practices, and supports developing proactive technology performance standards for the audiovisual industry at large. John is also highly involved in Whitlock’s Global Presence Alliance (GPA) as current Chair of the operations committee.
Chris Jamison, Vice President, IT & Service Delivery
Chris has seventeen years of experience in the planning, design and implementation of technology solutions to address business objectives and opportunities. As the Vice President of Information Technology and Service Delivery, Chris manages the company’s private and public networks, establishes IT governance policies and procedures, and is responsible for the network integration of more than twenty Whitlock locations. Chris also oversees the company’s Business Continuity and Disaster Recovery systems, along with technical support for all internal and external employees. He leads the management of the internal core business architecture to ensure all resources are available and running optimally for Whitlock, where engaging in daily collaborative efforts is essential. Chris' other responsibilities include oversight of Whitlock's AV-NOC and Managed Services delivery teams and processes. Other areas of expertise include Unified Communications, project management, capacity planning and client and vendor relationship management.
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