Although Whitlock endeavors to design, install and maintain AV systems that work every time, problems and failures do occur, so it’s reassuring to know that there is a national and global field service organization on hand to ensure that business users have minimum downtime.

Our national call center in Texas and our regional service co-ordination teams are a quick phone call away at 1-866-WHITLOCK. Because we maintain your system diagrams, programming code and asset histories, our field service technicians can turn response into resolution quickly, with minimal disruption. Our electronic dispatch, in-field tracking and service level reporting also ensure that we back-up our promises with accurate information and accountability.

Priority Service Plan (PSP)

For customers who have a significant investment in audiovisual and videoconferencing technology, Whitlock’s PSP sets the benchmark for planned, responsive and accountable maintenance services. PSP's include:

• AV helpdesk support
• Scheduled preventative maintenance visits
• Service level commitments on response times
• Escalated emergency response plans
• Service & asset histories
• Discounted spare parts
• Warranty management
• Workshop repair facilities

Time & Materials Service

Whitlock’s quality maintenance services are also available for those customers who prefer not to enter into a contract. Whether you are an existing customer or new to Whitlock, call 1-866-WHITLOCK to schedule an on-site technician visit. Our dispatching team can give you a realistic timeframe for the next available technician in your location. We also offer expedited emergency and out-of-hours response. Minimum call out charges and hourly rates apply.