Whitlock’s purpose built AV Network Operations Center (AVNOC) in Dallas is the central hub for the coordination, remote support and management of our customer’s networked audiovisual & videoconferencing assets. With the latest in AV & IT infrastructure and connectivity, Whitlock’s specialist team of technicians is able to monitor, control, diagnose and fix a multitude of problems before they affect our customer’s business critical services, and often without having to dispatch a field service technician. This equates to saving time and maintaining optimal service availability.

Remote Monitoring

Whitlock has solid expertise in Crestron, AMX & Extron platforms. We provide remote monitoring and support via Crestron RoomView, AMX RMS and Extron IP Link through our customer’s firewalls on a secured private network. Whitlock offers:

• Active system monitoring
• Real-time problem diagnosis and resolution
• Predictive failure and proactive maintenance
• Live event & room concierge support
• Remote configuration and programming
• Asset management