Our People

Certified and experienced in audio, video, IT and treating the customer right.

Our employees are obsessed with creating the best solutions to match your needs with a positive user experience every time. This means that our job is not done until your teams are working together in new, productive ways every day, regardless of where they are located.

Explore Careers with Whitlock

Photo of John Whitlock

John Whitlock


John Whitlock is the Chairman and Founder of Whitlock, and he provides strategic guidance to the leadership team and top directors. John is a serial entrepreneur, having fueled some of Richmond’s hottest start-ups, including Richmond.com, Whitlock eBusiness and Ironworks (now part of ICF International). John currently serves on the board for the Science Museum of Virginia, the Retail Merchants Association and the Virginia 529 College Savings Plan. He was previously active on the boards for the Bank of Richmond, Better Business Bureau, Virginia Performing Arts Foundation and the Greater Richmond Chamber of Commerce. Personal awards of achievement include the Virginia Master Entrepreneur of the Year Award by Ernst & Young, the Inc. 500 List, the Bulldog 100 List from the University of Georgia, the Richmond Venture Forum’s Top 25 Entrepreneurs List and the Systems Contractor News 2015 Hall of Fame. He is also very active in the Juvenile Diabetes Research Foundation (JDRF), where he helps to drive Whitlock’s support on a national level to change Type One to Type None.

Our Leadership

Photo of Doug Hall

Doug Hall

Chief Executive Officer

Doug has 30 years of experience in leadership and global business management, 20 of which have been focused on AV and video collaboration at Whitlock. He joined the company in 1995, and has served as the company’s COO, CFO and now CEO for the past decade. Responsible for the overall business health and growth of Whitlock, Doug is involved in strategy, operations, sales and general oversight of the company culture and vision. Under his leadership, Whitlock has maintained a solid financial position and reputation. Before joining Whitlock, Doug was a senior manager in the entrepreneurial services group at Ernst & Young.

Photo of Roger Patrick

Roger Patrick

Chief Operating Officer

Roger has more than 25 years of experience in the audiovisual and video collaboration industries in management, finance and executive leadership roles. Overseeing Whitlock’s operations, business analysis and services delivery, Roger is responsible for maximizing the customer experience, profitably, across the business. His role includes the development and evaluation of evolving business models and markets, while ensuring consistent adoption and deployment of standards nationwide. Additionally, Roger provides oversight to our HR and Recruiting leadership, ensuring the retention, acquisition and development of the industry’s best talent. Prior to joining Whitlock, Roger earned his CPA certification and served in finance, operations and managed services leadership roles in the audiovisual industry.

Photo of Mark Baker

Mark Baker

Chief Financial Officer

As the head of the finance and accounting teams, Mark defines Whitlock’s fiscal strategies and goals, and keeps the company on target for expected growth. Mark has been with Whitlock since 2000 and was named Chief Financial Officer in 2007. He oversees bonding, lending and contractual relationships, enabling Whitlock to procure, deliver and manage global enterprise solutions. With over twenty-five years of experience in financial management, Mark is a CPA and a tenured AV industry veteran. Prior to joining Whitlock, he was a senior manager at Ernst & Young in entrepreneurial services.

Photo of Julian Phillips

Julian Phillips

Executive Vice President

Julian joined the Whitlock executive team in 2010 and drives innovation, strategic marketing and relationship management on a global level for the company.  Julian brings 30 years of leadership experience from the European IT and telecomm markets.  A British national, he was previously the Managing Director of Impact in the UK. Along with Doug Hall, he was a founder of the Global Presence Alliance, the leading international consortium of AV and collaboration solution providers, and continues to serve on its board. Previously, Julian held senior level positions with Trinity Mirror, Orange and Dell. He is a board member of InfoComm International, and is a frequent speaker and featured writer on innovation, technology and the workplace of the future.

Photo of John Steinhauer

John Steinhauer

Executive Vice President

John leads Whitlock’s sales and business growth initiatives worldwide, enabling solutions and support to thousands of enterprise customers across the globe. A seasoned veteran with 30 years of experience in video collaboration and broadcast, John is responsible for setting strategy, inspiring regional leaders and leading our teams in executing our sales strategy across more than 20 offices nationwide. John oversees Whitlock’s company-wide sales organization and keeps his pulse on the health of the business. He is also the company’s executive sponsor for the Global Presence Alliance, delivering consistent customer experiences worldwide. John’s expertise includes driving complex enterprise solution sales and services for the commercial and federal sectors. Past positions include executive leadership with Sony, Avid and LifeSize.

Photo of John Bailey

John Bailey

Vice President, Technology

John has been an integral driving force for new technology adoption at Whitlock since 1999. He has more than twenty-five years of experience in AV and collaboration delivery, with a focus on project management, best practices, enterprise standards and innovation for national and international accounts. John is primarily responsible for Whitlock’s technology portfolio and related strategic partnerships. He is an active participant in the InfoComm International Standards Steering Committee and serves as a Board Director for the Global Presence Alliance. He was formerly a lead designer and director at Whitlock.

Photo of Chris Jamison

Chris Jamison

Vice President, IT & Service Delivery

Chris has more than 20 years of experience in planning, design and implementation of information technology solutions. As the Vice President of Information Technology and Service Delivery, Chris oversees the company’s Business Continuity, Disaster Recovery and Systems Support for Whitlock, which includes the management of the internal core business architecture to ensure all resources are available and running optimally 24×7. Chris’ other responsibilities include oversight of Whitlock’s AV-NOC and Managed Services delivery teams and processes. He was formerly an IT leader with Alterra Capital, United America Insurance and Penn-America Group.

Photo of Ewan Smith

Ewan Smith

Regional Vice President, East

Ewan Smith is a successful sales and operational leader who has driven impactful growth for Whitlock in the Middle Atlantic and across the East Coast. He has served as a regional director and now Regional Vice President for the company, responsible for sales growth, customer satisfaction and profitability for Whitlock’s offices from Florida to New York and up into New England. Ewan will oversee some of Whitlock’s fastest growing markets including Washington DC and Research Triangle Park in North Carolina, where the company focuses on enterprise customers in financial and professional services, legal and higher education verticals. Before Whitlock, Ewan served in sales leadership for Pitney Bowes.

Photo of John Bagnell

John Bagnell

Regional Vice President, West

John Bagnell leads Whitlock sales and operations from Chicago to the West Coast, including fast-growing markets in Illinois, California, Texas and Washington state. He has served as a regional director and now Regional Vice President for the company, responsible for sales growth, customer satisfaction and profitability for Whitlock’s western US teams. With more than 17 years of experience in unified communications, telecommunications and IT, John’s expertise encompasses valuable solutions sales and relationship management for large enterprises, including high tech, legal and energy vertical customers. Before Whitlock, John delivered great results in sales leadership roles for AT&T, XO Communications, Cogent and Arkadin/Conference Plus.

People Stories

Some of our people and what they do for our teams and our customers.

Photo of Kirk Muffley

Kirk Muffley

Director, Collaboration & Global Enterprise Solutions

Kirk is one of Whitlock’s most tenured directors with more than 22 years of audio, video and UC experience. Well known industry-wide as one of the top experts on video collaboration and global strategies, he provides oversight for all Global Presence Alliance engagements for enterprise customers. Kirk’s role involves relationship management and roadmap consulting. He has served on multiple advisory councils, and is a popular speaker on AV/IT.

Connect with Kirk on LinkedIn!


Cheryl Cox

Director, Marketing & Communications

Cheryl Cox joined Whitlock in 2010 to head up the company’s marketing, branding and communications efforts for its 20+ offices nationwide. With 20 years of experience in marketing for IT, mobile and professional services, Cheryl’s primary focus is on implementing strategies for building Whitlock’s culture, supporting its customers, engaging partners and driving business growth. She also oversees the company’s non-profit and community support programs.

Connect with Cheryl on LinkedIn!

Photo of Chance Turner

Chance Turner

Director of Recruiting

Chance leads Whitlock’s extensive recruiting efforts nationwide. He works closely with marketing and HR to attract new employees and evangelize the Whitlock culture. Chance and his team are an integral part of Whitlock’s ability to continue to scale and provide quality service to customers. A dynamic networker, Chance has refined Whitlock’s professional search and social media programs. He has been with the company since 2012.

Connect with Chance on LinkedIn!

Our Certifications

As part of our ongoing commitment to career development and education, many Whitlock employees have achieved industry certifications, including:

  • AMX: AMX Certified Programmer, AMX RMS Expert, AMX Certified Designer
  • Biamp: Audia, Vocia, Tesira Certified Programmer
  • Crestron: DMC-E, DMC-T, DMC-D, CCP, CMCP-S, CMCP-G, CMCP-P
  • Extron: EAVA
  • InfoComm International®: CTS, CTS-D, CTS-I
  • ITIL Service Management
  • Microsoft: MCSE, MCSD, Lync/Skype
  • Polycom: CVE, RPX / TPX / OTX / ATX TelePresence Certified
  • Project Management Institute: Certified Project Management Professional (PMP)
  • SMART: Certified Professional, Certified Trainer, Education Consultant, Factory Trained Installer, Factory Trained Technician

Founding Principles

What we care about, how we work and what motivates our teams


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