Our solution for many clients, including Chase Banks, Nortel Networks, Glaxo
SmithKline, Microsoft and others has been to provide a higher level of maintenance
that includes full-time on-site support, with trained backups. Whitlock would hire,
train and provide a full-time employee to the project and include this in our
maintenance contract. The plan would include all of the features of the extended
maintenance plan like preventive maintenance, discounts, loaners, etc. in addition
to the full-time on-site support.
Advantages of The Whitlock Group's On-Site Support / Staffing Plan Include:
- The Whitlock Group will have intimate, first hand knowledge of all systems,
including potential involvement of the on-site candidate in the commissioning
process.
- The Whitlock Group is able to offer significant cost savings on our extended
maintenance plan by having an on-site employee, with immediate response time.
- The Whitlock Group is able to offer trained backups, including full coverage
during periods of time off, ensuring no lapse in coverage.
- The Whitlock Group has more of an available network to recruit and train
qualified audio-visual and broadcast professionals.
- The client avoids the addition of headcount, benefits and taxes
- The Whitlock Group can offer on-site employees more of a career path within
the audio-visual and broadcast industry.
- As a Whitlock employee, the on-site specialist receives extensive manufacturer
and Whitlock training that keeps them current with the latest technology
enhancements and benefits the client.
