Basic Services Include:
- Single campus Point-of-Contact for all AV needs
- Project management, testing and troubleshooting of AV equipment and systems
- Facilitating repairs (either on-site, through the manufacturer or or within the
Whitlock Service Center)
- Managing on-site inventory of consumable items lamps, batteries, cables etc.
- Setup of AV for internal and external special events
- Assisting presenters with event needs and/or event operator
- Minor equipment moves, commission/de-commission of systems
- Minor updates to software, firmware, Crestron/AMX code
Value-Added Services Include:
- Key Metrics Tracking Reporting (Equipment Utilization, Event Tracking, Customer
Service Ratings)
- Asset Management
- Dedicated Corporate Management/Account Management
- Consultation on upgrades
- End-user training and documentation
- Introducing New Technologies, Driving Campus Technology
- Overall cost reduction by arranging special pricing with our OEM's
- Facilitating specialty rentals or off-site equipment
- Access to our corporate capabilities, (CAD, Engineering, Marketing,
Relationships)
- Facilitating in system leases, determining future AV budgets
