Products may break down. Solutions do not.
At The Whitlock Group, we don't sell products. We sell solutions. So it should come
as no surprise that we stand behind our work, and provide the level of service and
assistance required to keep everything working precisely as planned.
Of course, the objective of any well thought out service plan is to minimize down
time and maximize system reliability. Periodic preventive maintenance checks and
services performed by our factory trained service personnel are the keys to
maintaining your electronic systems in peak operating condition at all times.
The Whitlock Group's ongoing service offerings include service contracts, field
service support and bench depot repairs.
Service Contracts: Depending on your requirements, The Whitlock Group will
tailor a service contract with coverage options ranging from scheduled
preventative maintenance visits, parts replacements, free loaner equipment
options, unlimited telephone support, on-site dispatch to your location support
and many other options according to your needs.
Field Service: Should your systems become disabled, The Whitlock Group is
here to help. Our manufacturer certified technicians will provide on-site repair
of your system components in a timely and professional manner.
Bench Depot Repairs: The Whitlock Group maintains a fully staffed depot
repair department that stands ready to repair your system components quickly
and efficiently. And, should your equipment require shipment back to the
manufacturer for repair, The Whitlock Group will gladly handle the return for
you and monitor the progress until return shipment to your location.
In short, The Whitlock Group is your single point of contact for on-going service and
customer support. And, it is our promise to offer clients the most proactive and
competent service in the marketplace.
