Frost & Sullivan released a study of North American conferencing service providers, which shows market share in the industry and also projects future growth. Whitlock landed in one of the top spots for delivering managed video conferencing, and was the company with the highest revenue compound annual growth rate (CAGR) within the last three years.
Frost & Sullivan defines managed video conferencing as overseeing “the on-premise video conferencing infrastructure and endpoints of a business.” This includes a range of services delivered on-site or remotely through a video network operations center (VNOC). Whitlock has a full service VNOC in Dallas, TX, which is also connected to centers around the world for full service global customer support.
According to Frost & Sullivan, the managed conferencing market has been growing at an average rate of 10% for a number of years and is expected to reach more than $637M by 2021, compared to $316M in 2014.
The increased demand is attributed to a greater volume of video usage, endpoints and comfort with outsourcing. End-to-end video collaboration solutions, like those offered by Whitlock, can free up teams to focus on core competencies.
“Video collaboration has now joined email in the list of enterprise technology staples. Whitlock provides strategy, planning, provision, operations and global support in an integrated managed service, and it’s now the fastest growing part of our services business,” states Julian Phillips, Whitlock Executive Vice President.
Beyond managed services, Whitlock is noted as a company to watch for hosted video conferencing services, which are growing in popularity.
“There are more than 50 key players we are watching in this marketplace,” explains Alaa Saayed, ICT Industry Manager – Unified Communications & Collaboration for Frost & Sullivan. “Whitlock is on the short list of those delivering a full portfolio of traditional services, as well as cloud and managed solutions.”